Hawthornes Young Goodman Brown - The Puritans and Love...

Young Goodman Brown:nbsp; The Puritans and Lovenbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; Hawthorne’snbsp; â€Å"Young Goodman Brown†, exposes the puritan view of love and relationships. In theory, these two visions are diametrically opposed. One exalts love as a physical manifestation between two individuals (although it also claims to represent higher ideals), the other sees it as a spiritual need, one best manifested by attachment to God. In fact, the puritans did not see love as a good thing, but rather as an evil, a grim necessity, that is, they saw physical love (between a man and a woman, or sexuality and all it carries with it) as such. The emotional turmoil affecting Goodman Brown†¦show more content†¦nbsp;nbsp;nbsp;This puritan notion eclipses the New Testaments message of redemption that we have been forgiven for Adams fault, through Jesus sacrifice. Instead, it clings to that original notion of impurity, of a stain on all men and women. It also clings to the fact that since women are the root of all evil, they should be especially feared. A man should not love his wife, or else face the consequences of the wrath of God. nbsp;nbsp;nbsp;If women are evil, and sex is evil, then men cannot in good conscience be with women, yet they must, for how else will the race continue? Puritanism condemns men to a constant state of uncertainty on their actions. nbsp;nbsp;nbsp;Goodman Brown is no exception, in fact, he seems to be the rule. He is recently married to a woman ironically named Faith, whom he loves dearly. He seems happily married, and yet, there is something odd with him at the start of the story. We sense he is a troubled man, and the source of his worries seem to be his wife. nbsp;nbsp;nbsp;â€Å"What a wretch am I, to leave her on such an errand! [...] Methought, as she spoke, there was trouble in her face, as if a dream had warned her what work is to be done to-night. But no, no! t would kill her to think it.† nbsp;nbsp;nbsp;He sets off on a journey into the woods, where he encounters the devil, and many people from hisShow MoreRelated Morality and Hawthornes Young Goodman Brown Essay1146 Words   |  5 PagesYoung Goodman Brown was published in 1835, when Nathaniel Hawthorne was 31 years old. Hawthorne was born and reared in Salem, Massachusetts, a village still permeated by its 17th century Puritanism. When he was four, Hawthornes father   died, and from that point on he was surrounded mostly by females: two sisters, a maiden aunt, and a retiring mother who was not close to her children. He had little contact with his deceased fathers family, but his maternal relatives were supportive and saw toRead More Hawthornes Puritanical Beliefs Revealed in The Scarlett Letter and Young Goodman Brown1739 Words   |  7 PagesHawthornes Puritanical Beliefs Revealed in The Scarlett Letter and Young Goodman Brown When an author depicts a person or group of people in his or her work, the opinion of the writer most often sifts into the descriptions, whether intentionally or unintentionally. Some writers are very guarded regarding their feelings toward any particular subject, while others are very open and happy to share. Nathaniel Hawthorne belongs to the latter group. The purpose of the majority of his literary workRead MoreThe Theme Of Faith In Hawthornes Young Goodman Brown945 Words   |  4 PagesHawthorne’s â€Å"Young Goodman Brown†, is a coming of age story of saints and sinners. Goodman Brown, our main character and narrator, leads us through his experience of the forest and the temptations to give into sin. Yet, it seems he is the most affected within this journey, by his wife of 3 months—Faith. Faith, as well as the puritan society’s as a whole—is represented as innocence and pure. As the story progresses any reader can conclude that not one member of the puritan society is untainted fromRead MoreThe Scarlet Letter, By Nathaniel Hawthorne979 Words   |  4 Pageswell-known dark romanticist and author of â€Å"Young Goodman Brown,† and â€Å"The Scarlet Letter,† displays a love for story and symbols. Goodman Brown in â€Å"Young Goodman Brown,† chooses to question his faith and sells himself out of everyone because he does not believe in anyone. Whereas Hester in â€Å"The Scarlet Letter,† was thrown away from everyone because of her actions. Hawthorne’s usage of light and dark imagery in both, â€Å"The Scarlet Letter,† and â€Å"Young Goodman Brown,† represents good and evil, and the difficultyRead MoreThe 200 Year Old Man1167 Words   |  5 PagesMaintained a 17th Century Puritan Allegory Nathaniel Hawthorne, born â€Å"Nathaniel Hathorne† until he added a â€Å"w† to his birth name years later, was a prominent American Novelist that lived during the 19th century. Hawthorne was considered a dark romantic, and often â€Å"undertook the mission of exploring the darker side of humanity† in his short stories and novels. (Wright 3) Hawthorne descended from an ancestry tracing back many generations full of devout Puritans. Puritans maintained a unique perceptionRead MoreAnalysis of Nathaniel Hawthornes Young Goodman Brown a Story708 Words   |  3 Pagesï » ¿Young Goodman Brown (Order #A2103550) Christs death and resurrection can be considered only the beginning of his ministry for afterward he instructed his remaining apostles to go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit. (Mt 28:16-20 [New King James Version]) Sixteen centuries later a group of Christians called Puritans would attempt to fulfill this Great Commission by spreading the good news of Christ andRead MoreNathaniel Hawthorne s The Scarlet Letter1631 Words   |  7 Pagesaround the Puritan society. The Puritans were very stringent in the way they dealt with rules and ways of life, and Hawthorne does an exceptional job depicting the Puritan lifestyle through his stories. Though many principles from Puritan society has made its way to form the present day American society, Hawthorne might disagree and did not believe that the good attributes originated from Puritan ways. Nathaniel Hawthorne, through the works of his The Scarlet Letter and â€Å"Young Goodman Brown†, illustratesRead MoreThe Use of Color Symbolism by Nathaniel Hawthorne Essay1024 Words   |  5 Pagesutilize so much symbolism that it captivates the reader to the extent of paralleling the tale with their own life? The principle of symbolism is quite evident in the story by Nathaniel Hawthorne, â€Å"Young Goodman Brown†. Nathaniel Hawthorn’s work is immersed with symbolism with most of it deriving from his Puritan beliefs. The themes of sin, guilt, innocence, and lust come forth through the uses of color symbolism as well as visual clues. All of these things are dealt with in everyday life in modern AmericaRead MoreSin in Nathaniel Hawthornes Young Goodman Brown Essay2433 Words   |  10 Pages    Puritan doctrine taught that all men are totally depraved. And the young Puritan Goodman Brown accepted this principle, after his in-the-woods experience, as applying not only to the Salem village rank-and-file but even to his faultless wife Faith. Is this notion of sin correct? This essay seeks to compare this moral depravity doctrine of the Puritans as seen in â€Å"Young Goodman Brown† to the Catholic Church’s teaching on sin, a recognized standard. The influence of Puritan religion, cultureRead MoreComparison of the Young Goodman Brown and the Rocking-Horse Wimmer812 Words   |  4 PagesSetting and Symbolism in The Young Goodman Brown and The Rocking-Horse Winner The battle between good and evil is as old as Satan’s rebellion against God and his being cast from heaven with his fellow fallen angels that the Bible tells about in the Book of Revelation chapter 12, verses 7-12. Writers of fiction have been using this struggle for just about that long. The short stories The Young Goodman Brown by Nathaniel Hawthorne, and D.H. Lawrence’s The Rocking-Horse Winner illustrate the battle

Special Education Programs For Children - 3085 Words

Special Education programs are designed for certain students who are born with certain disabilities such as mental, physical, social, and sometimes have an emotional delay. These issues are normally found in once the child once he or she is born. As a parent, you are beyond thrilled of the new born blessing, that even if the child is born with a disability, the parent would love on he or she, just as if he or she had no disability. Once a child is born with a disability the parent goes the extra mile and beyond to ensure their child is getting the best help towards the child’s overall development. Children with disabilities cannot be met within the traditional classroom environment. There are special education programs statewide in each school to assist students with disabilities. Majority of the special education programs deals with the child’s cognitive and physical development, and scholastic skills. Children with special needs come from all different types of house holds. There are some kids who parents get the best help for their child overall development, while they are other parents who send s their child to school and letting the administrative of the school deals with the child. Although these services are free at no expense to the parents, some parents feel it’s the school job to assist their children with placing their child in special education programs. Another reason parents might lack in the child disability problem is because they also have a disability.Show MoreRelatedSpecial Needs Children and the Special Education Program Controversy1409 Words   |  6 PagesSpecial education is such a broad and sensitive topic to talk about as well as the several issues that come with the Special education topic. And although there are a variety of issues, such as: special education children being accepted, segregated from their peers, the financial ability to support many special education programs, and the fact that a lot of teach ers are not properly certified and do not know how to handle special needs children; there are also many resolutions. Special educationRead MoreThe Block Institute Of New York Supplies Services For Individuals With Developmental Disabilities1226 Words   |  5 PagesInstitute of New York supplies services for individuals with developmental disabilities as well as services for their families. The team working for The Block Institute consists of; Special Education teachers, Psychologists, Physical Therapists and Speech Therapists. This institute provides children’s services with special needs ranging from three to eleven years old. Extensive evaluations and services are provided through The Block Institute, which include; Physicals, Psychiatry/ Medication ManagementRead MoreEssay about Minority Students in Special Education Programs 1583 Words   |  7 Pages The special education programs in the United States have been designed to help children with special needs learn easier and fit in better with the education program. Unfortunately, many minority students get caught up in the mix and don’t get the proper attention they deserve. Furthermore, minority students are seriously over-represented in the educational programs. Many minority students are misdiagnosed and put into special education programs when in fact; they do not have a learning disabilityRead MoreHistorical Perspective of Sped1456 Words   |  6 PagesHistorical Foundation of Inclusive Education Based on the book of Teresita G. Inciong, Yolanda S. Quijano, Yolanda T. Capulong, Julieta A. Gregorio, and Adelaida C. Jines entitled Introduction To Special Education, it was during the year of 1902 and under the American regime that the Filipino children with disabilities were given the chance to be educated. Mr. Fred Atkinson, General Superintendent of Education, proposed to the Secretary of Public Instruction that the children whom he found deaf and blindRead MoreChildren With Disabilities And Special Needs1426 Words   |  6 PagesOne hopes that all schools in the U.S. that have disabled and special needs students do everything they can to ensure that such students are treated in a fair way and granted their right to equal access to education. For years, students with disabilities and special needs were not given the right to education. Many were labeled as incapable or the term â€Å"special† someone who needs particular requirements which is now known as special need s. They were not valued because of their failures and many sawRead MoreSpecial Needs Children800 Words   |  4 PagesLiterature Review BSHA/442 August 06, 2012 Dr. Elizabeth Thompson Literature Review Special needs individuals are not different from everyone they just need a little extra help along their way. This population has to have mediation because there are many who cannot speak for themselves. They need the help from a neutral person so that they can discuss complications that they may be dealing with without judgment. AdvocacyRead MoreMainstreaming Special Needs884 Words   |  4 PagesMainstreaming special needs The soaring cost of special education for disabled students has been appropriately integrated into public schools for the common good of all students from various social classes. Special education has had a deep histroy that has been characterized by a score of legislations that has set this form of education and how it is administered to assimilate students with learning disabilities into standard classrooms. In both the United Kingdom and the United States, the firstRead MoreProfessional : Self Assessment And Professional Standards1111 Words   |  5 PagesStooksberry, 2010). The Council for Exceptional Children developed and implemented the Initial and Advanced Preparation Standards. These preparation standards consisted of seven standards and twenty-eight elements â€Å"that bring its structure into alignment with all professional association partners in the National Council for Accreditation of Teacher Education† (Council for Exceptional Children.2015, Retrieved May 13, 2015). The Council for Exceptional Children incorporated specialty set into seven preparationRead MoreThe Importance Of A Special Needs Student849 Words   |  4 Pagesis not an uncommon occurrence when dealing with children who have special needs. This teacher was trained to understand the method used when working with a child who will unintentionally cause harm to themselves or others. A parent needs to understand that unconventional methods must be used with children who learn unconventionally. This research will show readers that each student needs their own educational met hods, which work around any special needs they may have. Schools have developed parentRead MoreAudience About The Evolution Of Special Education1113 Words   |  5 Pagesthe evolution of special education. Central Idea: Special Education has transformed over time; placement testing and programs have become more advanced due to increased knowledge of disabilities and the use of technological advances. Introduction According to â€Å"The Condition of Education† from the National Center for Education statistics, or NCES, in the 2013-2014 schoolyear there were 6.7 million students, anywhere from the ages of three to twenty-one, receiving special education assistances. That

Leadership Style - Skill - and Change Management

Question: Give a brief discussion on leadership style, skill, and change management. Answer: Leadership Good leadership requires good human quality beyond the concept of being authoritative. In the age of globalizations, good leaders are the enabling force motivating the people and organizations to perform and develop in a team to achieve the purpose of the organization aligning individuals with organizations needs and aims. Good leadership includes the right attitude and behaviour that is related to humanity. Leadership is an opportunity to serve the people of the society. Leadership focuses on the people of the organization to make effective decisions and actions and its responsibility for people. Leadership includes emotional strengths and behavioural characteristics, which comes from the leaders and the experience they have gathered over the years. Leadership is a very profound concept, which is characterized by increasingly complex and rapid-changing world. Good leaders are obeyed as people trust and respect them because of the excellent leadership they have shown. Leadership depe nds on the attributes that are not measurable like faith, inspiration, attitude, decision making and it comes from the personal and professional experience of the leaders. Today ethical leadership has become an important part since the world is connected and media and public criticize the action and philosophies of the organization. The new leaders need to understand the people and the consequences before making any such decisions that affect the company image in the market. Effective leaders are flexible enough to change the leadership style as per evolving situation. There are classic styles, transformational styles, participative styles and influential leaders (Madsen et al., 2014). Classic styles explain how much control a leader gives to its subordinates. In a laissez-faire, style of leadership manager gives very less authority to the subordinates. This style of leadership suits well in a situation where the employees are very trained and motivated. Whereas autocratic style of leadership explains a situation where leaders control most of the work and give very less scope to the subordinates to make any suggestions. The participative leadership style focuses on teamwork to work collaboratively to solve the problem and increase the performance of the leaders (Salih Doll, 2013). Transformational style explains how leaders can bring changes to a workplace and in the employees. The leaders of this category have a vision of the company and have the skillets to implement the vision. The leaders are inspired by their exquisite quality and skill of leadership to set the vision of the organization and motivate others to achieve it. This type of leadership suits well in entrepreneurial businesses (Mast et al., 2012). Participative styles highlight employee participation in work. One of this kind of leadership is the democratic style of leadership. In this form the leader, take the individuals suggestion while making decisions for the organization. The style is best suited for those organization which has several alternatives to direct the team. The affiliative style focuses on the teamwork to increase the performance of the team and improve the overall standard of communication the system. This applies to the company where there is a huge gap created by an improper connection. Active Leaders belong to that category which is affected by the personality of the leaders. This type of leadership focuses on the influential leaders who set the high standard of goal and are very obsessive to realize the target. Michael Dell, one of the prominent leaders of Dell computers located in Texas belong to the category because of his constant endeavour to grow and improve the business. In a commanding style of leadership, the leaders dictate the employees like a military and are applicable in crisis. In coaching style, the leader identifies the development areas of an employee to teach the learner how to overcome the problem by formulating the action plan and by continuously providing feedback to improve the outcome (Jones et al., 2012). Role-play Role-play is an important learning tool for a long time. By role-playing a person is projecting himself in an imaginary situation where a person can't control the outcome of a case but anticipates some of the conditions to direct the performance to effect the results. Role plays often use theory and gather all the concepts to transform it into a practical experience. Role-play can be ineffective when people are not clear about what they are supposed to do. The objective of role-playing is to make it clear to the employees what is expected of them. The leader needs to understand whether the manager wants to assess the skill of the employees or developing them. If it is evaluating the people, then they must know the competency level of people to are aware of their potential and their capability to face a challenge. It allows other participants to monitor the role-play to make the comment on this since it is hugely learning experience for the observers. The spectators should follow the leader's instruction while observing the matter understand the aim role-play. One of the objectives of the role-play is to develop the person to face future challenges for the organization. The concept of role play centres around few things it must be simple, and the objective of role play must be clear to the participants, and the participants must understand the ins tructions and feedback of the leader who is given instantly (Bennett Dodge, 2014). For example Storyboarding has been used for engineering and computer science projects to ensure cooperation form experts from different streams. Collaborative design workshops use role play where a computer science or engineering students assume to play project roles like project manager, designer to play it up and it helps them to gather skill and knowledge and overcome the challenges while facing such situation in reality. Change management Change management includes shifting the organization and its employee to bring desired changes in the business. It can be strategic, operational or technological changes that can come from the organization or outside the organization. Technical, macroeconomics, globalization and new legal legislation are considered the external forces for change whereas new management, restructuring are considered the internal forces for change. The management is a change agent who will bring all the positive shifts in the organization to for the betterment of the company. The external forces stimulate the organization to change the existing scenario with the help of leadership to bring the desired organizational changes. Technological changes can bring dramatic changes to the structure by expanding the supply and demand for the product in a market. It requires competent change management to get the opportunity by avoiding all the negative implications associated with it. The recession of 2008 exemplifies the importance of adaptability and change (Cameron Green, 2015). Shell was lacking of oil reserves crisis in 2004 and that has affected its share price. This has happened due to the departure of the Oil groups chairman, Sir Philip Watts. The new chairman Jeroen van der has identified the need of change and transformations of entire structure to retain the market share of the product. They have standardized the entire system effecting 80 Shell units. The change in process has shown the major market players the need of change and focused on adoption from everybody involved in the system. Participative management It distributes responsibility among the team members hence empowering the member and helping them in groups decision-making. The participative leadership centers around four things. First is the information sharing that is keeping the employees informed about the changes and the economic status of the company. It provides training to enhance the skill level of the employees and provide development opportunities to apply new skills in respect of decision making in the organization. It offers many benefits for the company by creating ownership in the company and motivates employees to enhance productivity to achieve the goal. Steve Jobs, the owner of Apple and Pixar, is one of the iconic participative leaders who has invented Macintosh PC. Jobs invention is marked by simplicity; every aspect of the device is analyzed carefully. Therefore, Job has created something which is an example of excellent innovation and able to instil confidence in the users. In his leadership he has shown patience, empathy, enthusiasm and confidence (Sebastian,2014). Steve Jobs helped Apple to survive because of his adaptability to new changes, from a participative leader Steve Jobs has become charismatic or laissez-faire leader and Apple has got success then he became an autocratic leader and resigned the company as per the instructions of Apples board of directors. Jobs has returned to Apple after 10 years and applied several leadership styles with participative style at the same time. Thus Jobs with the help of other experienced leaders has achieved the success and Apple survived. Group Discussions Group discussions help to resolve problems, improves decision-making and to assess the personality of the employees in a better way. It has become essential tools for problem solving by providing diverse viewpoints. So the success of group discussions depends on effective communication, a participation of all candidates and a real leadership skill (Ahmad et al., 2014). Many reputed B-schools like IIMs conduct group discussions in the final round of selection process. In this process the candidates are asked few questions based on a case study and the case study group discussions are mostly dealing with situations in corporate world. The candidate will be given a situation, a problem and are expected to provide solution of the case. Types and processes of change Many issues compelled the organization to bring variations in the body. There are developmental changes which are aimed to improve the present business structure. For example changing the current billing and reporting procedures or developing the training methods. It can be a renovation of marketing strategy and the branding strategy. Transitional changes are those to replace the existing process with the new one. Examples are restructuring the company mergers or requisitions, launching new products and new technology. Transformational changes are those to replace the company structure, business strategy and the process entirely to cope up with the market changes (Sousa et al., 2013). Leading Change Successful change management leadership includes the input and the participation of subordinates to initiate changes and design a new business model. It includes analysis of statistical data, which is related to sales, market share, and compare to competitors, focusing on customers surveys. The most important aspect of changes is successfully transforming the employees into the new role. Successful leaders can address the potential issues, and give clear guideline and provide training to achieve the goal in reality (Asgari Hasanpous, 2013) Reference List Ahmad, N. L., Tobi, S. N. M., Rahim, R. A., Shobri, N. D. M., Wahab, S. (2014). The Relationship between Participative Management and Job Satisfaction. InProceeding of The Austrialian Academy of Business and Social Science Conference, ISBN 978-0-9925622-0(Vol. 5). Asgari, M. H., Hasanpous, H. (2013). Comparison of impact of managers participative and collaborative management styles on creativity, job satisfaction and organizational commitment of secondary school teachers, Rasht city, Iran.International Research Journal of Applied and Basic Sciences,4(5), 1081-1085. Bennett, D., Dodge, K. (2014). It was like a mirror: a reflection on filmed role play simulation. Cameron, E., Green, M. (2015).Making sense of change management: a complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. Jones, N., Seddon, R., Fear, N. T., McAllister, P., Wessely, S., Greenberg, N. (2012). Leadership, cohesion, morale, and the mental health of UK Armed Forces in Afghanistan.Psychiatry,75(1), 49-59. Madsen, I. E., Hanson, L. L. M., Rugulies, R., Theorell, T., Burr, H., Diderichsen, F., Westerlund, H. (2014). Does good leadership buffer effects of high emotional demands at work on risk of antidepressant treatment? A prospective study from two Nordic countries.Social psychiatry and psychiatric epidemiology,49(8), 1209-1218. Mast, M. S., Jonas, K., Cronauer, C. K., Darioly, A. (2012). On the importance of the superior's interpersonal sensitivity for good leadership.Journal of Applied Social Psychology,42(5), 1043-1068. Salih, A., Doll, Y. (2013). A middle management perspective on strategy implementation.International Journal of Business and Management,8(22), 32. Sebastian, D. J. (2014). Effectiveness of participative management in the industrial sector of Kerala. Sousa, M. E. M., Martins, B. M. L., Fernandes, M. E. B. (2013). Meeting the giants: The need for local ecological knowledge (LEK) as a tool for the participative management of manatees on Maraj Island, Brazilian Amazonian coast.Ocean coastal management,86, 53-60.

Quality Management of food truck Restaurant-Samples for Students

Question: Discuss about the Quality Management of food truck Restaurant. Answer: Introduction In the modern era, delivery of quality products and services is essential for the growth and success of a business enterprise. In simpler terms, quality can be defined as the distinctive characteristic of products or services which satisfy the need and demand of customers in the best possible manner. It can be also expressed that there is a direct relationship between quality and customer satisfaction(Barata Cunha 2017). Low product and services quality can directly result in developing the high degree of dissatisfaction among customers. On the other side of this, good quality of products and services encourage customer loyalty and repeat purchase. However, it can be critically argued that management and improvement in quality, in the long run, is not an easy task for organizations as there are various issues and challenges faced during the same(Tzamalis, Panagiotakos Drosinos 2016). For example, companies are required to focus on areas such as continuous improvement, leadership, c hange management and feedback from stakeholders. The present study is based on A special restaurant food truck, and it outlines, the overall concept of quality management. In addition to this, existing business process and quality management systems within food truck are also mentioned in the study. Concept of quality management In the present scenario, the changing business environment and market needs have resulted in creating obstacles for growth and success of companies. Nowadays, businesses are required to maintain the highest level of quality within their products and services to sustain in the marketplace(Mok, Sparks Kadampully 2013). The latest trend in the restaurant business is of the road food business which is getting more and more popular along with the passage of time. Here, different food products and services are delivered to customers through mobile food truck and portable sustenance trucks. At present, the industrys overall value is more than $1 Billion, and from the year 2007 to 2012, the industry has witnessed an annual growth rate of 8.4%. On the contrary of this, it can be critically argued that along with high growth rate, the industry has also become highly competitive. To attract new customers and retain the old ones, it is required by the selected business which is food truck restaurant to focus on delivering the best quality of food products and satisfactory services to all customers. In todays business world, quality is essential because it helps in meeting the need and expectation of customers in the best possible manner(Pineda 2013). In addition to this, the overall reputation of a food truck in the market can be enhanced by delivering quality products and services. According to the concept of quality management, the overall cost of operations increases when the quality of products and services offered by a company is poor. The food truck is required to emphasize more on the aspect of quality management to reduce operational cost and enhance profit margin. However, it can be critically argued that difficulty i n implementation is the major drawback associated with the concept of total quality management(Augusto, Lisboa Yasin 2014). The food truck is also required to carry out effective monitoring of all its processes and operations to identify loopholes and take corrective measures to improve quality. Customer expectation of processes, services, and product can be met through company operations Nowadays, meeting customer expectations of processes, services, products have become vital for long-term growth and sustainability of companies. Furthermore, the customers want that businesses should opt for a quality process which can deliver satisfactory products and services. It can be stated that implementing a customer feedback system is the best and most potential way through which the expectation of customers can be meet in the best possible manner. The food truck can adopt a feedback system wherein reliable data about products and services quality can be collected through customers(Davis et al. 2013). Based on the information gathered, corrective measures can be taken by the selected food truck business to carry out improvement in the quality and attain the higher degree of satisfaction among customers. However, it can be asserted that the business will need to ensure that the feedback provided by customers is taken seriously and immediate actions for improvement are carried out. On the other hand, customers expectations with regards to processes, services, and products can be meet through the adaption of open communication channels. The key and most important characteristic of service industry are that here employees comes in direct contact with all customers(Chaudary, Zafar Salman 2015). Therefore, the food truck can implement open communication channels where employees can be encouraged to present their views regarding what kind of changes can be carried out in menu and service delivery process. The information provided by staff members can be beneficial in terms of carrying out improvement in areas such as to processes, services, and products. Best Way To Develop Quality Management It can be stated that development of quality management is essential to sustain in the highly competitive service industry. Furthermore, the food truck is required to commit quality to attain a high degree of satisfaction among customers. Even the quality management model present by Deming highlights the fact that quality should be reinforced over and over again and top management must do the same(Bon Mustafa 2013). All the staff members working in food truck should commit quality with an objective to carry out effective management of the same. In addition to this, tracking and monitoring quality is another strategy which can be adopted by the food truck to manage its quality in the best possible manner. On the other side of this, it can be critically argued that tracking quality in the service industry is the most challenging task for businesses(Doeleman, Ten Have Ahaus 2014). The food truck can adopt techniques such as net promoter score to track its service quality and identify the critical loopholes present in the same. Another effective way which can be used by the selected business enterprise to manage its quality is of investing in employee training and development. The food truck is operating with very few staff members and thus, conducting training programs to enhance service delivery is not going to be a challenging task for the business(Sallis 2014). Implementing quality circles is also a good way which can be used by the food truck to manage its service quality. Another effective way that can be adopted by food truck for enhancing food quality is rendering training to the staff members on different aspects through which they can know the ways through which quality of food can be enhanced easily. Food truck has to build strong relationship with the suppliers so that they may supply quality food item. Figure 1: Quality circle Source: (courses.bus School of Business 2000) The mentioned above diagram denotes a quality circle which can be used by businesses such as Food truck to manage their quality(Mohammad Mosadeghrad 2014). Here, the business will need to focus on four different areas which are plan, do, check and act. This circle is being used by food truck where in the first stage company takes appropriate action with the motive to improve quality of its food item, in second stage planning is done where food truck has to determine its customer need so as to satisfy it, the plan prepared is implemented and at last testing is done. Relationship between customer satisfaction and high quality service Delivering high-quality service is necessary in case of food truck which is a special restaurant. In order to deliver effective service, it is necessary to set some benchmarks where the restaurant has to implement some quality management models in its operations(Dale 2015). There exist the direct relationship between customer satisfaction and high-quality service. In the case when high-quality services are delivered to the target market then it contributes a lot in enhancing customer satisfaction level, and in turn, all the desired goals of the enterprise can be accomplished efficiently(Gharakhani et al. 2013). Apart from this, it is a well-known fact that to deal with the issue of competition in the market it is necessary for the restaurant to ensure that its services are of high level regarding food quality and other additional services that are rendered to the target market. Moreover, quality management is regarded as the act of overseeing all the tasks in order to maintain the de sired level of excellence(Gould 2013). In case if the customer satisfaction level is high then in such case food truck has to deliver high quality service to its target market. This is most significant as the level of customer satisfaction depends on quality like in case if high quality food is delivered to the customer then it enhances customer satisfaction level and vice versa. Further, in case of food truck the company has to ensure that its service quality level is up to the mark and in case if food and another type of facilities are delivered efficiently to the target market, then it can surely enhance the overall performance of the food truck in the market where it operates(Fu et al. 2013). Level of customer satisfaction can only be enhanced if service quality is above the expectation level and this, in turn, can surely act as the development tool for the business in every possible manner. It has been witnessed that businesses offering various kind of services measure service quality through different means such as obtaining views of their customers and other techniques that are most effective(Jurow Barnard 2013). Maintaining service quality on the continuous basis and for long period of time can surely manage long-term performance of the company. Description of existing business process The present business process of food truck restaurant is associated with offering the type of food service to the target market. Therefore, the process starts from the purchase of raw material and different type of food items as per the actual need of the target market. Further, it is a well-known fact that each and every process of food truck restaurant is crucial and for enhancing the overall quality of the service, it is mandatory to implement so quality improvement models so that favorable results can be accomplished easily and in a possible manner(Obeidat et al. 2016). Food quality matters a lot and in case if the food truck is not able to deliver high-quality food service to its target market then it will surely lead to the decline in the level of overall performance and in turn business performance will decline significantly. Apart from this, the food truck business has to identify the most crucial business process that involves preparing high-quality food item as per the need of the target market. The truck restaurant has to ensure that the raw materials purchased for preparing different type of food items are of high quality and this, in turn, can surely assist in preparing high-quality food as per the actual requirement of the target market. No doubt, the real customers of food truck expect high-quality food and due to this reason, it is necessary to deliver them high-quality food(Oakland 2014). All the business processes must be flexible so that changes can be made in each process easily and in short period. Food truck restaurant operates on the smaller basis and due to this reason ensuring quality service will not be difficult for the business. Apart from this, the overall process of the business is very small, and this will provide support in implementing quality tools for rendering services to the target market. Quality framework Figure 2: Gap Model of Service quality Source: (Verint Customer Engagement 2009) In order to understand the significance of service quality from the point view of food truck restaurant, the gap model of service quality is quite effective(VERINT 2009). Further, this model helps in knowing about the five types of gaps whose description is as follows: Gap 1: It is the distance between customer expectation and what managers think they expect clearly. For example, the customer expects that the food truck restaurant will deliver fact and accurate services to them whereas the manager of the business perceives that customers are only expecting the best quality of food at convenient prices. Gap 2: It is between the actual specification of the customer experience and the management perception. Managers working in the organization are required to ensure that business is delivering high-level service(Habibah Abdul Talib, Anuar Mohd Ali Idris 2014). For example, the manager at food truck restaurant can carry out customer survey to identify the actual specification of the customers experience and can make changes in existing services according to the information collected from those surveys. Gap 3: From the experience specification to delivery of experience where it is necessary for the managers to audit the customer experience that business is delivering at present. Gap 4: It is the gap between delivering of customer experience and what is being communicated to the target market. The manager at food truck restaurant needs to ensure that there is no gap between services communicated and services delivered to the target market. For example, if the food truck restaurant communicates that its speed of services is very fast then it needs to make sure that fast processing of customer order and delivery is carried out within the restaurant. Gap 5: It is the gap that arises due to customer expectation of service and customer perception. Here, food truck restaurant can adopt customer oriented strategy to fill the gap between customer expectations, customer perception and make these concepts identical to each other. So, these are the main gaps that allow in knowing about the significance of service quality, and through this, it is possible for food truck restaurant to deliver high-quality service to its target market as per their actual expectations. Apart from this, it is necessary to understand the different type of gaps that can take place and the overall alternatives through which these gaps can fulfill(Gimenez-Espin, Jimnez-Jimnez Martnez-Costa 2013). The most important aspect that needs to be ensured is linked with meeting customer expectation, and in case of the food truck, it is possible by purchasing quality raw materials that are effective enough in rendering quality food to the target market as per their expectations. Through this model, it is possible for food truck restaurant to meet with the expectations of its customers in terms of quality and it can surely provide the base in dealing with the market challenges that are associated with competition or another form of barriers. Input output model (ITO) of operations management can be also taken into consideration to enhance the overall operations of the food truck restaurant. Here, the model is highly effective as it will support food truck restaurant to defining and analyze mechanism through which outcomes are generated. It can be expressed that the use of this model will allow food truck restaurant with an opportunity to identify the key issues associated with output and processing of the services. For instance, lack of communication or clear roles and responsibilities can be a major reason which is creating restrictions in terms of delivering satisfactory and fast services to customers (Chaudary, Zafar Salman 2015). Based on the information collected through the model, food truck restaurant can make certain changes in its processes to improve overall quality of service delivery. For example, effective communication tools and techniques can be adopted or democratic leadership style can be adopted by food truck restaurant to make the workers clear about their roles and responsibilities. Opportunities for process improvement Different opportunities are present with food truck restaurant so as to improve its process in the proper manner. Firstly, it is required for the business to ensure that all its process is flexible as through this improvement is possible in every possible manner. Apart from this, quality improvement tactics have to be implemented in each and every process so that it can bring favorable results for the business(Augusto, Lisboa Yasin 2014). The main opportunity is that business is operating on the smaller basis and due to this reason all its processes are small. Therefore, it would be quite easier for the food truck business to render quality service in terms of food and this will allow the business to gain the competitive edge over its rivals in every possible manner. Conclusion From the above carried out study, it can be inferred that delivering high quality of services to customers is essential in terms of achieving long term growth and sustainability. The CEO of food truck restaurant can make certain changes in its existing process and can make it more flexible. For example, the CEO of food truck restaurant can use a flexible business process instead of using a rigid process for service delivery. Apart from this, quality management framework such as Gap Model and Input Output Model can be used by the CEO of food truck restaurant to enhance the quality of services and operations. It can be also inferred that open channels of communication can be used by to encourage the views and opinions of staff members during the process of decision making and strategy formulation. 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